Poundbury Doctors Surgery

We are currently looking for an expirienced medical secretary to join our team, please see the below information for further details:

We are looking for a professional, organised and experienced Medical Secretary to join our friendly and supportive team.

The successful candidate will provide comprehensive secretarial and administrative support to our GPs and wider clinical team, helping to ensure the smooth and efficient running of the practice. The role requires excellent communication and organisational skills, a high level of accuracy, and the ability to manage competing priorities in a busy healthcare environment.

This role will be for 24 working hours per week, Tuesday – Friday.

If you are interested in applying for this role please email your CV to poundbury.doctors@nhs.uk for the attention of Sarah Botta.

Key Responsibilities:

Provide comprehensive secretarial and administrative support to GPs and other clinical staff.

Type and process referrals to secondary care and other healthcare services, ensuring information is accurate and submitted promptly.

Manage incoming and outgoing correspondence, emails and telephone enquiries.

Liaise professionally with patients, hospital departments, consultants, community services and other healthcare professionals.

Maintain accurate records and update patient information in accordance with practice procedures.

Handle confidential patient information in line with NHS policies, GDPR and practice confidentiality requirements.

Monitor outstanding correspondence, referrals and administrative tasks, ensuring deadlines are met.

Support the wider administrative team with general office duties as required.

Work collaboratively with colleagues to maintain an efficient, patient-focused service.

We are currently looking for an expirienced administrator to join our team, please see the below information for further details:

We are looking for an organised, reliable and detail-focused GP Surgery Administrator to join our friendly practice team.

This is a non-reception-based role, with no routine front-desk or patient reception duties. The main focus will be on managing practice workflow, processing information and accurately summarising patient medical records.

This is an excellent opportunity for someone who enjoys working with information, following processes and ensuring that administrative tasks are completed accurately and efficiently. When applying please make sure to provide your personal email address or phone number.

This role will be for 25 working hours per week, Monday – Friday.

If you are interested in applying for this role please email your CV to poundbury.doctors@nhs.uk for the attention of Sarah Botta.

Key responsibilities

Managing and monitoring incoming practice workflow.

Processing administrative and clinical correspondence and ensuring it reaches the appropriate clinician or team member.

Prioritising and actioning workflow according to practice procedures and agreed timescales.

Monitoring outstanding tasks and helping ensure that workflow is completed promptly.

Summarising patient medical records, accurately extracting key information from previous records and correspondence.

Recording diagnoses, medications, allergies, procedures and other relevant information accurately on the clinical system.

Applying appropriate codes where required and within the scope of the role.

Identifying information that requires clinical review and escalating appropriately.

Maintaining accurate and up-to-date patient records.

Supporting the wider practice team with general administrative duties.

Maintaining strict confidentiality and complying with NHS information governance requirements.

Carers Week 2026: 9th to the 15th of June  – Our Dorset

Do you look after someone that couldn’t manage without your support? If the answer is yes, then you are a carer.

You may not consider yourself a carer, as caring is often something we do for family or friends without question and without defining or labelling it as such. If you provide care to someone who needs help because of their illness, frailty, disability, a mental health problem or an addiction, and they couldn’t manage without your support, then you are a carer.

Carers can be anyone of any age and perform any number of different tasks to support the person they are caring for.  You may be providing practical support like shopping, meal preparation, personal care (such as washing or dressing) or you may be providing emotional support to support someone’s mental wellbeing. You do not have to live with the person you care for to be a carer.

Let us Know if You are a Carer

While many carers feel that caring is one of the most important and rewarding things they do, its challenges should not be underestimated.  Caring can impact on all aspects of life from relationships and health, to finances and work.  Caring without the right information and support can be tough. That is why we want to know who all our patients with caring responsibilities are, so they can get the support they need.

Please let us know if you are a carer.

If you do not have access to the online form, please contact the surgery on 01305 251128 or pop into the surgery and ask one of our friendly reception team to fill out a carer identification form.

Our Carers Lead GP is Dr Frances Watt.

Dorset Carer Support Services

Every carer should be supported with the right information and advice in order for them to feel able to carry out their caring role. In Dorset we have two ‘front door’ carer support services in which we encourage every carer to be registered with. They provide you with regular newsletters to keep you informed, give you access to the Dorset Carers Card which can save you money, and provide a wealth of training opportunities to help you as a carer. When you register with us, you can give us permission to make a referral on your behalf with information you provide, or alternatively you can contact them yourself using the details below:

If you care for some who lives Dorset Council, you will need to register with Carer Support Dorset for support:

Tel: 0800 3688349

Website: www.carersupportdorset.co.uk

Email: admin@carersupportdorset.co.uk

Carer registration form: Webform (dizions.co.uk)

If you care for someone who lives in BCP Council you will need to register with Carers’ Resource Information and Support (CRISP) for support –

Tel: 01202 128787

Website: www.crispweb.org

Email: carersupport@bcpcouncil.gov.uk

Carer registration form: Join The Carers Information Service (crispweb.org)

Our Primary Care Network Carers Information Page

Poundbury Doctors Surgery is one of nine surgeries within Mid Dorset Primary Care Network (PCN).  The PCN was set up in order for our local surgeries in Mid Dorset to work together to enable great provision of proactive, personalised, coordinator and integrated health and social care for people closer to home.

That is why we have created a joint Carers Information Page on the PCN website which holds the rest of the information that is available to support you as a carer:

Carers « Mid Dorset Primary Care Network (mid-dorsetpcn.co.uk)

Please visit the PCN Carers Information page for further information, advice and support.

It covers information on:

• How we can support you
• Local support services
• Young Carers 
• Planning ahead
• In an emergency
• Support for carers in our Dorset hospitals
• Carer’s Assessment
• Carers Information Pack
• Carers News
• Leaflets
• Useful websites and contacts